We do not offer a free trial, but we are happy to provide you with an online demo to show you the features and benefits of our CRM system.
A user is anyone who has access to and uses the application. Each user is provided with a unique set of login credentials to ensure secure access.
Yes, your data is extremely secure with us. We implement advanced security measures and maintain regular backups to ensure your data remains protected, even in the event of a disaster.
Yes, we are fully compliant with GDPR regulations, ensuring that your privacy and data protection meet the highest standards.
For monthly plans, we accept automatic payments via PayPal or debit/credit cards. For annual plans, we also accept bank transfers.
Storage space is essential for managing everything related to your EstatePrime account. It securely stores your listing photos, incoming emails, images you upload in newsletters and everything else. Think of it as an online hard drive, where you can decide what to keep, such as copies of original listing photos. This flexibility ensures your data is safe, organized and accessible at any time, allowing you to efficiently manage your company's operations.
Yes, you can work with another company for your website. EstatePrime offers API access, which allows other web development companies to leverage EstatePrime data to build websites and applications tailored to your needs.
Custom features are supported in the Enterprise plan. For smaller plans, EstatePrime welcomes ideas and suggestions for product improvement. If the team determines that a suggestion would benefit the majority of clients, it will be incorporated into a future update, ensuring continuous improvement and adaptation to users' needs.
For annual plans, we will notify you one month before your plan expires. For monthly plans, your card or PayPal will be charged automatically. If your plan is not paid by the expiration date, you will have a 5-day grace period to resolve any payment issues. After these 5 days, your account will lose editing access and will be able to only view content for an additional 15 days. If payment is not received, your account will be deactivated. We will retain your data for another 60 days in case you decide to return. After this period, your account and all related data will be permanently deleted.
You can cancel your subscription at any time. Please note that you must have an active subscription for API access to work.
Our support team is available Monday through Friday, from 9 a.m. to 5 p.m. (Greek Time). We are dedicated to helping you during these hours to ensure the best possible experience with our platform.
Absolutely! We offer a smooth data migration service from your existing system to ours. Contact our support team and we will guide you through the entire process to get you started.
We provide a full refund with no hassle if you cancel your subscription within 14 days of purchase. Please note, however, that costs arising from migrating your data to EstatePrime are non-refundable and will incur a minimum charge of €200.
For Starter and Business plans, we provide support through our online ticket system. You can submit a support request and our team will assist you promptly. For Enterprise plans, we also offer phone support to ensure you receive comprehensive assistance.
We have monitoring systems that alert us 24/7. Our technical team is always available to address any issues that may arise, ensuring minimal downtime and rapid resolution.
